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At Oaks online we pride ourselves on outstanding customer service. Please find the most commonly asked questions below. If you question is not answered below please email support@oaksonline.co.uk and one of our friendly customer care team will answer your questions. A ToyWatch instruction manual can be found here
How long does UK delivery take?
How do I return an item?
My ToyWatch strap is broken what can I do?
What is your returns policy?
Can I change my order after it has been placed?
I have received an incorrect item
When will I receive my refund?
Is your site secure?
What payments do you accept?
Do you delivery internationally?
Can I contact you by phone?
What currencies can I use?
How do I track my order?
How long does UK delivery take?
UK mainland deliveries are sent by FedEx for next day delivery. See below for more details on international deliveries.
How do I return an item? Please fill out this form and include with your returned item.
All items should be returned to the address below:
Oaks Online
22-24 Clarence Street
Cheltenham
GL50 3NU
Please return the item in its original condition, unused with all the labels and tags in place. When we confirm the state of the product is in its original condition we will issue a full refund. There is a strict 14 day returns policy. Unwanted items must be returned within 14 days.
If the item is faulty please contact support@oaksonline.co.uk with a full description of the fault and you will be issued with a faulty returns authorisation.
This does not effect your statutory rights. My ToyWatch strap is broken what can I do?
As it is standard practice for straps not to be covered by warranty we offer a repair service. You can send the watch in for repair after you have purchased a replacement strap on the site. We can also send out replacement straps to you. Please email support@oaksonline.co.uk if you have any further questions.
What is your returns policy?
If you are not completely satisfied with your product simply return the item in the original condition with all the labels and tags in place. Please fill out this form and send the item back to us. Refunds can take up to 5 working days to appear on your statement.
There is a strict 14 day returns policy. Unwanted items must be returned within 14 days. We will issue a full refund when we have inspected the returned items.
Please note the product is your responsibility until the item reaches us. We recommend you send the item using a insured delivery service. Postage costs incurred when returning an item is not covered by Oaks Online.
Can I change my order after it has been placed?
If you have received your confirmation that that order has been shipped then unfortunately it is too late to change the order.
If you have not received confirmation the order has been shipped please email support@oaksonline.co.uk or call 01242 529 035 to change your order.
I have received an incorrect item
In the unlikely event the wrong item has been shipped please please email support@oaksonline.co.uk or call 01242 529 035.
Our customer services team will endeavor to resolve the issue for you as quickly as possible.
When will I receive my refund?
Refunds are processed immediately however it can take up to 7 working days for the refunds to be processed and appear on your statement.
Is your site secure?
Oaks online uses a fully insured and secured payment service provided by Protx.com
Full encryption of card details, address checking and anti fraud mechanisms are in place to ensure the highest levels of online security and confidence.
Please visit http://www.protx.com for more details.
What payments do you accept?
Current we accept all major credit and debit cards excluding American Express.
Do you delivery internationally?
All packages are sent via FedEx. Next day delivery is available to the following international destinations below. * AUSTRIA
* BELGIUM
* CANADA
* DENMARK
* FINLAND
* FRANCE
* GERMANY
* GRENADA
* IRELAND
* ITALY
* LUXEMBOURG
* MONACO
* NETHERLANDS
* NORWAY
* PORTUGAL
* PUERTO RICO
* SPAIN
* ST KITTS & NEVIS
* SWEDEN
* SWITZERLAND
* USA
* VATICAN
* VIRGIN ISLANDS All other international destinations will take 2-4 days. Customers
must take note that any taxes or duties that are applicable are solely
the responsibility of the customer.
Can I contact you by phone?
Please contact the Oaks online team on 01242 529 035 if you wish to discuss any matter or have any questions or queries that do not appear on the site.
If it is outside working hours, please send an email to support@oaksonline.co.uk stating the issue and our customer care team will endeavour to resolve any issues.
What currencies can I use?
Currently we only support payment in UK Sterling (£) however we have the facility to indicate the cost in Euros.
How do I track my order?
When the shipping confirmation is sent full details on tracking will be provided in the shipping email.
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